Privacy Policy

Last updated on 12 Jan 2026

This Privacy Policy describes how we collect, use, store, and share information in connection with your use of our customer relationship management and communication platform services. By using our services, you acknowledge and agree to the practices described herein.

1. Information We Collect

1.1 Account and Business Information

• Registration Data: We collect email addresses, names, passwords, and associated authentication credentials necessary for account creation and verification purposes.
• Business Profiles: Information about your business entities, team members, roles, subscription plans, and organizational structure.
• Payment Information: Transaction details, payment references, billing periods, and related financial documentation you submit to our platform.

1.2 Contact and Communication Data

• Contact Records: Names, phone numbers, email addresses, messaging platform identifiers, profile images, custom metadata, and categorization tags associated with individuals in your contact database.
• Message Content: All communications transmitted through our platform, including text messages, media files, attachments, timestamps, delivery status, and related conversation metadata across all integrated channels.
• Campaign Information: Details about your messaging campaigns, including recipient lists, template content, scheduling data, and performance metrics.

1.3 Platform Integration Data

• Third-Party Credentials: Authentication tokens, session data, API keys, and access credentials for third-party messaging platforms you choose to integrate with our services.
• Usage Analytics: Information about your interactions with our platform, feature utilization, message volumes, conversation patterns, and team member activities.

2. How We Use Your Information

We process the collected information for various business and operational purposes, which may include:

• Service Delivery: Operating and maintaining our platform infrastructure, facilitating communications across integrated channels, and enabling features you have subscribed to access.
• Processing and Analysis: Analyzing conversation patterns, generating insights, and providing intelligent response capabilities through automated systems and third-party artificial intelligence services.
• Platform Enhancement: Improving service quality, developing new features, conducting research, and optimizing user experience based on usage patterns and feedback.
• Administrative Functions: Managing accounts, processing payments, enforcing terms, preventing fraud, and addressing technical issues as they arise.

Important Notice: Information you provide or that we collect may be processed, transmitted, and stored using industry-standard practices. While we implement reasonable security measures, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute data security.

3. Information Sharing and Disclosure

We may share your information under certain circumstances:

• Service Providers: Third-party vendors, contractors, and technology partners who assist in operating our platform, including but not limited to cloud infrastructure providers, artificial intelligence services, analytics platforms, and communication channel facilitators.
• Platform Integrations: Third-party messaging platforms and services you choose to connect, which may process your data according to their own terms and policies.
• Business Operations: Professional advisors, auditors, and entities involved in business transactions, reorganizations, or legal proceedings as reasonably necessary.
• Legal Requirements: When required by applicable law, regulation, legal process, or governmental request.

4. Data Retention and Management

Information is retained for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Certain data may be preserved in backup systems or archived for operational, legal, or business continuity purposes even after deletion requests.

Deleted records may be retained in modified form for system integrity, audit trails, and analytical purposes.

Retention periods may vary based on data type, business requirements, and applicable regulations.

5. Third-Party Platforms and Limitations

• You are responsible for compliance with all terms, policies, and usage guidelines of third-party platforms you connect to our services.
• Third-party platforms may impose limitations, restrictions, or penalties based on their own policies, which are beyond our control and responsibility.
• We do not guarantee uninterrupted access to third-party platforms or immunity from any actions they may take regarding your account.
• Your use of messaging features and bulk communication capabilities must comply with applicable laws and third-party platform policies.
• Any consequences arising from your use of third-party platforms, including account suspensions or terminations, are your sole responsibility.

6. Security Considerations

While we implement commercially reasonable security measures to protect your data, no security system is impenetrable. You acknowledge and agree that we cannot guarantee the absolute security of your data transmitted to or stored on our platform.