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WhatsApp Integration

Meet your customers where they are. Link your WhatsApp number to automate replies and handle inquiries instantly.

The WhatsApp Integration links a WhatsApp number to an agent. Once connected, messages sent to that number are handled by the agent automatically, no manual monitoring needed.

The WhatsApp tab is only visible if WhatsApp is enabled on your account. Contact your Admin if you don't see it.

What you'll do
1
Accept the risk consent (first time only)
2
Create a WhatsApp session
3
Scan the QR code to connect your number
4
Link the session to an agent
1

Accept the Risk Consent

The first time you open the WhatsApp tab, a consent screen appears. Using third-party WhatsApp integrations may violate WhatsApp's Terms of Service and can result in suspension of the connected number.

Click I Agree & Accept Risks to proceed. You only need to do this once per account.

perfect10.id/integration
Risk consent screen with 'I Agree & Accept Risks' button
2

Create a Session

  1. 1. Go to Integrations → WhatsApp and click Create Session.
  2. 2. Enter a session name — e.g. "Support Line" or "Sales Bot".
  3. 3. Click Create. The session card appears with a Scan QR status.
perfect10.id/integration
WhatsApp sessions page with a new session card showing 'Scan QR' status
3

Scan the QR Code

  1. 1. Click the ⋮ menu on the session card and select Scan QR.
  2. 2. A QR code appears in the modal.
  3. 3. On your phone: open WhatsApp → tap ⋮ → Linked Devices → Link a Device.
  4. 4. Scan the QR code and wait for the connection confirmation.
perfect10.id/integration
QR code modal with step-by-step phone instructions beside it

Click the ? button in the top-right corner to open the built-in tutorial with screenshots for the full setup flow.

If the QR code expires before you scan it, close the modal and select Scan QR again to get a fresh code.

4

Link the Session to an Agent

  1. 1. Go to AI Workspace → Agents and click Edit on the agent you want to use for WhatsApp.
  2. 2. Open the Tools tab, scroll to WhatsApp Bot, and select your connected session.
  3. 3. Click Save.
  4. 4. The agent will now automatically respond to incoming WhatsApp messages on the connected number.
perfect10.id/agents
Tools tab scrolled to the WhatsApp Bot section with session dropdown open

Managing Sessions

From the ⋮ menu on each session card: Scan QR to reconnect, Edit to rename, or Delete to permanently remove a session and disconnect the number. Click Refresh to update session statuses if they appear stale.